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The Center Overview page gives you a detailed view of a specific center, including its configuration, location, rooms, and real-time statistics. In this article, you will learn what each section on the Center Overview page displays and how to navigate it.

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Before You Begin

Make sure you have:
  • Logged in with the appropriate role credentials (Center Admin, Center Manager, Proctor Lead, or Proctor)” to reflect that other roles can also perform candidate actions.
  • Opened a center from the Center dashboard by clicking on its name.

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Step-by-Step Guide

1. Navigate to the Overview tab After clicking a center name from the dashboard, you’ll land on the Overview tab by default. The breadcrumb at the top shows your navigation path. You’ll also see additional tabs: Capacity and one or more workflow step tabs. 2. Review center details The main section displays the center’s configuration, which can be edited:
  • Center name - shown at the top with an Active or Inactive status badge.
  • Center Code - the unique identifier for the center. Virtual centers display “Virtual” here.
  • Location - a clickable link showing the city and country code (e.g., “London, GBR”). Not applicable for virtual centers.
  • Exam type - the supported formats shown as badges: CBT, PBT, or both. Click the edit (pencil) icon to modify.
  • Operating Hours - the center’s schedule for each day of the week, showing the time range (e.g., “9 am–8 pm”) or “Closed.” Click Edit Details to update.
  • Time Zone - the center’s configured time zone (e.g., “Europe/London”, “Asia/Kolkata”).
  • Email - the contact email for the center.
  • Contact name - the name of the center’s primary contact.
  • Contact phone - the contact phone number.
  • Accommodations - displayed as icons representing the accommodations available at the center (e.g., wheelchair access, extra time, separate room).
3. View the map On the right side, a map panel shows the center’s location with a pin marker. Click Get Directions to open the location in a maps application. For virtual or remote centers, the panel displays “Map preview not available” with a prompt to add a Google Maps link. 4. Review Quick Statistics Below the map, the Quick Statistics panel provides a real-time snapshot:
  • Rooms - total number of rooms in the center.
  • Seats - total seat capacity across all rooms.
  • Rooms active today - how many rooms are currently active.
  • Today’s Utilization - the percentage of seats in use today.
  • This Week Avg - the average utilization for the current week.
  • Registered Today - number of candidates registered for today’s sessions.
  • 14 Day Distribution - a sparkline showing booking activity over the next 14 days with a total count.
Click View Capacity Management → to navigate directly to the Capacity tab. 5. Review the Rooms section Below center details, the Rooms section shows all rooms configured for the center. The table columns are:
  • Room Name - the name of the room.
  • Workflow Step - the exam type assigned to the room (e.g., “Listening, Reading & Writing”, “Speaking”). Each room is mapped to a specific workflow step.
  • Status - Active (green) or Inactive.
  • Capacity - the number of seats in the room. Click the number to view individual seat details.
  • 14 Day Distribution - a sparkline showing the room’s booking activity over the next 14 days with a total count.
Each room row also has a delete (trash) icon on the far right to remove the room. 6. Add a room or view the room map At the top of the Rooms section, you’ll see:
  • Room map - click to add rooms in bulk.
  • + Add Room - click to add a new room to the center.
Additional Tips
  • The total room count is displayed next to the “Rooms” heading (e.g., “Rooms · 2”).
  • Rooms are linked to specific workflow steps - when adding a room, you’ll need to select which workflow step it belongs to.
  • Consider deactivating rooms instead of deleting them if they’re only temporarily unavailable.