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What happens when you publish a new center

Creating a center in your organization is the starting point for Center Sync. Once your center is set up and active, the platform automatically establishes a synchronized copy in every connected partner organization. Your partner does not need to create anything manually — the center, its rooms, seats, schedules, and workflows all appear on their side automatically.

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Steps to publish a new center

1

Create the center

From the In-Center dashboard, click Add Center in the top-right corner and complete the setup form. This includes entering the center name, location, time zone, exam type, operating hours, and contact details.For a full walkthrough, see How to add a new center.
2

Assign workflows

During creation, you will be asked to select one or more workflow templates (exam types) to attach to the center. These define the exam steps, schedules, and room assignments that will be available.
3

Add rooms and seats

After the center is created, add your rooms and configure seats within each room. The room name, workflow step association, and seat capacity are all included in the sync payload.See Rooms & Seat Map for details.
4

Activate the center

Set the center status to Active. This is the trigger that makes the center visible to partner organizations through Center Sync.
A center must be Active to be synced. Inactive centers remain private to your organization.

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What the partner organization sees

Once the sync completes, the partner organization will see a copy of your center in their dashboard. This includes:
  • Center name, code, and location — exactly as you configured them
  • Operating hours and time zone — carried across unchanged
  • Exam type (CBT / PBT) — reflected on the partner side
  • Rooms — all rooms you added, with their names and capacities
  • Seats — individual seat identifiers within each room
  • Schedules and planning slots — any recurring slots you have created
  • Workflows and form configurations — the exam structure attached to the center
Center overview showing synced center details including name, location, operating hours, and contact information

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Status during sync

While the initial sync is running, you will see your center status temporarily change to Syncing. During this window:
  • The center is visible and operational for your organization
  • Edits to the center configuration are temporarily paused
  • The status returns to Active (or whatever status you set) once the sync completes
This typically takes a few seconds. If the status remains on Syncing for an extended period, contact your platform administrator.

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Frequently asked questions

No. The sync is fully automatic. As soon as your center is active and a federation relationship exists, the partner organization’s copy is created without any action on their side.
The partner organization can view the center and use it for their operations (such as assigning their own proctors to sessions). However, configuration changes — such as editing center details, rooms, or schedules — are controlled exclusively by your organization. Any local edits made by the partner may be overwritten when the next sync runs.
The platform uses internal identifiers and a matching process to link centers. If a center with matching attributes already exists on the partner side, it is adopted as the synced copy rather than duplicated. Your platform administrator can resolve any ambiguous matches if needed.
Yes. If your organization has federation relationships with multiple partners, a synced copy is created for each of them.