Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.talview.com/llms.txt

Use this file to discover all available pages before exploring further.

The candidate profile in Talview’s Center dashboard gives center administrators a detailed view of a candidate’s exam journey, from registration to check-in, incidents, and identity verification. In this article, you will learn how to access the candidate profile side panel and understand the information available in it.

​
Step-by-step guide

Open the candidate profile
  1. Navigate to the Centers page and click on the center you want to manage.
  2. Select the workflow or exam for which the candidate is registered.
  3. In the candidate list, click on the candidate’s name.
  4. The candidate profile side panel opens on the right side of the screen.

​
Understanding the candidate profile

Profile header The top of the profile displays:
  • Candidate name and current status badge (e.g., Checked-in, Seated, Completed).
  • Exam name the candidate is registered for.
  • Accommodation tags, if applicable. These indicate any special provisions granted to the candidate, such as religious attire (dress code exemption) or Extra time (25%) (additional exam duration for accessibility needs).
Activity timeline Below the header, a chronological timeline displays all key events for the candidate. Each event is marked with a colored indicator:
  • 🔴 Red — Incidents or complaints that need attention.
  • 🔵 Blue — Successful actions like check-ins.
  • ⚫ Grey — Informational records like registration details.
Check-in records Each check-in attempt is logged separately (e.g., Checked in · Attempt 1, Checked in · Attempt 2). A candidate may have multiple attempts if re-verification was required due to a failed ID check or a system issue. Each check-in record includes:
  • Method - How the check-in was performed (e.g., Physical).
  • Slot - The exam time window (e.g., 9:30 AM – 11:30 AM).
  • Room / Seat - The assigned room and seat (e.g., Room A / LRW-10).
  • Center Step and Exam Step - Workflow step references, if configured.
  • Photos captured - A face capture image taken during check-in.
  • ID documents captured - Images of the candidate’s ID card (front and back).
Registration details At the bottom of the timeline, the Registration Details section shows the candidate’s base record:
  • Name, External ID, Email
  • Slot, Room / Seat
  • Center Step, Exam Step
Viewing an incident report If an incident has been reported for the candidate, it appears in the timeline as a highlighted entry (e.g., Candidate Complaint).
  1. Click on the incident entry in the timeline.
  2. The Incident Report view opens, displaying:
    • Candidate Name and Candidate ID
    • Nature of Incident (e.g., Candidate Complaint)
    • Severity (e.g., Low, Medium, High)
    • Time Reported
    • Select Sub Test - The specific test section linked to the incident.
    • What Happened - A description of the incident.
    • Action Taken - Steps taken in response.
    • Reason - The recorded cause or justification.
    • Incident entries appear in red in the timeline - click on them to expand the full report.
L3 administrators have edit access to incident report fields from this view.
  • The candidate profile is currently accessible only through the candidate list within a center’s workflow or exam.
  • Accommodation tags are assigned during registration and can’t be edited from the profile side panel.
  • If a candidate has multiple check-in attempts, review each attempt to verify that the latest identity documents were captured correctly.