How to view a candidate's profile in Center dashboard

The candidate profile gives you a detailed view of a candidate’s session activity, including a record of their check-in attempts, captured photos and ID documents, registration details, and any reported incidents. In this article, you will learn how to access and navigate the candidate profile within the Center dashboard.

---

​

Before You Begin

Make sure you have:

• Logged in with the appropriate role credentials (Center Admin, Center Manager, Proctor Lead, or Proctor).
• Opened a center and navigated to a workflow tab (e.g., Listening-Reading-Writing Session).

---

​

Step-by-Step Guide

1. Open the candidate profile From a workflow tab, click on the candidate’s name in the list. A side panel opens on the right displaying the candidate’s profile. 2. Review the profile header At the top of the panel, you’ll see:

• Candidate name and status badge (e.g., “Checked-in” in green).
• Email address.
• Registered exam name.
• Accommodation tags - displayed as pill badges with icons (e.g., “Religious attire”, “Extra time (25%)”).

3. Navigate the activity timeline Below the header, the profile displays a chronological activity timeline. Each entry is marked with a color-coded dot:

• 🔴 Red dot - indicates an incident (e.g., “Candidate Complaint”). Click on the entry to view the full incident report.
• 🔵 Blue dot - indicates a successful action (e.g., “Checked in · Attempt 2”).
• ⚫ Grey dot - indicates informational events (e.g., Registration Details).

Each entry includes a timestamp (e.g., “29 April 2026, 10:37 AM”). 4. Review check-in details Under a blue-dot check-in entry, you’ll see the following details:

• Method - the check-in method used (e.g., “Physical”).
• Slot - the scheduled time window (e.g., “9:30 AM - 11:30 AM”).
• Room / Seat - the assigned room and seat (e.g., “Room A / LRW-10”).
• Center Step - the center-level workflow step.
• Exam Step - the exam-level workflow step.

The attempt number is shown in the entry heading (e.g., “Checked in · Attempt 2”), indicating how many check-in attempts the candidate has made. 5. View captured photos and ID documents Below the check-in details, two sections display verification data:

• Photos captured - shows the Face Capture taken during check-in with a thumbnail image. Click to view the full image.
• ID documents captured - shows ID Card Front and ID Card Back as separate entries with thumbnail images. Click to view the full document.

6. Review Registration Details At the bottom of the timeline, under a grey dot, the Registration Details section shows:

• Name - candidate’s full name.
• External ID - the candidate’s external identifier (if assigned).
• Email - the candidate’s email address.
• Slot - the scheduled time window.
• Room / Seat - the assigned room and seat.
• Center Step - the center-level workflow step.
• Exam Step - the exam-level workflow step.

7. View an incident report If the timeline contains a red-dot incident entry, click on it to open the Incident Report within the side panel. The report shows:

• Candidate Name and Candidate ID.
• Nature of Incident - the type of incident (e.g., “Candidate Complaint”).
• Severity - the severity level (e.g., “Low” in green).
• Time Reported - when the incident was logged.
• Select Sub Test - the specific workflow step the incident relates to (e.g., “Writing”). While the label says “Sub Test,” this refers to the workflow step that was active when the incident occurred.
• What Happened - a description of the incident.
• Action Taken - what action was taken in response.
• Reason - additional context or reasoning.

Click the ← back arrow to return to the main profile timeline.