Overview
Each planning slot in your center is backed by a seat allocation — the specific rooms and seats assigned to that time window. When you add rooms to a slot, remove rooms, or adjust which seats are included, those changes sync to your partner organizations so their capacity view stays accurate.
What slot capacity data is synced
Candidate and proctor assignments are not synced. The “Candidate” and “Proctor” columns in your seat allocation view show data specific to your organization. The partner organization manages their own assignments independently. See What is Not Synced.
Adding a room to a slot
If you need to expand capacity for a specific slot occurrence, you can add an additional room to it:1
Open the slot
From the Capacity tab, click on the slot time (for example, “10 AM – 12 PM”) to open the seat allocation view for that occurrence.
2
Click + Add room
Click the + Add room button in the top-right corner of the seat allocation view.
3
Select the room
Choose the room to add to this slot. Only rooms configured in the center and assigned to the relevant workflow step are available.
4
Confirm
Click Confirm. The room and its seats are added to the slot. The updated capacity is synced to partner organizations automatically.
Removing a room from a slot
1
Open the slot
From the Capacity tab, click on the slot time to open the seat allocation view.
2
Remove the room
Click the trash icon next to the room row header (for example, “LRW Room — Friday, May 1, 2026”) to remove that room from this occurrence.
3
Confirm
Confirm the action. The room is removed from the slot and the partner organization’s capacity for that slot is updated accordingly.
Managing individual seats within a slot
From the seat allocation view, you can:- View all seats — see each seat identifier, its status (Available, Occupied), and any assigned candidate or proctor in your organization
- Remove a seat — click the trash icon next to a seat to remove it from the slot for this occurrence
- Add a seat — capacity is determined by the room’s configured seats; add seats to the room (see Rooms & Seat Map) to make them available in slots
Effect on partner organization’s capacity view
After a slot capacity update, the partner organization’s Capacity tab reflects:Frequently asked questions
If I add a room to a slot, can the partner organization immediately book candidates into it?
If I add a room to a slot, can the partner organization immediately book candidates into it?
Yes. Once the sync completes (typically within seconds), the additional room and its seats appear as available in the partner organization’s seat allocation view, and candidates can be booked into them.
Does changing slot capacity affect existing candidate bookings?
Does changing slot capacity affect existing candidate bookings?
Reducing capacity (removing rooms or seats) does not automatically cancel bookings. Bookings that existed before the reduction remain assigned. Consult with the partner organization to manage any over-allocation if needed.
Can I set different room allocations for each occurrence of a recurring slot?
Can I set different room allocations for each occurrence of a recurring slot?
Yes. You can open any individual occurrence (by clicking its time in the Capacity tab) and add or remove rooms just for that date, without affecting other occurrences in the series.
Why does the total capacity in the partner's view differ from mine?
Why does the total capacity in the partner's view differ from mine?
The capacity columns in both organizations should match after a completed sync. If there is a discrepancy, wait a few seconds for the sync to complete. If the mismatch persists, contact your platform administrator.