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Face Authentication fro candidates runs automatically at defined intervals during live interviews to maintain identity verification. If interval-based capture does not occur, the issue is commonly related to camera access interruptions, browser focus changes, environmental conditions, or network inability of teh system. This guide helps you diagnose and resolve the issue quickly.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Face Authentication not triggering during the Live interviewEnsure candidate camera permissions remain enabled and the interview tab stays in focus.
Refresh or rejoin only if necessary.
Camera feed interrupted mid-interviewAsk candidates to close any background applications that may access the camera or avoid switching devices or browsers during the session.
Poor lighting or visibility affecting captureAsk candidates to move to a well-lit environment with light facing their face, avoid shadows, glare, or backlighting.
Browser tab switching or window minimizationAsk candidates to keep the interview window active.
Avoid opening new tabs or minimizing the browser during the interview.
Browser compatibility or cache issuesUse the latest version of Chrome, Edge, or Firefox. Clear cache and cookies before starting the interview.
Network instability affecting capture intervalsSwitch to a stable or wired network.
Close bandwidth-heavy applications and avoid VPNs if possible.

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Additional tips:

  • Candidates should complete camera and permission checks before joining the interview.
  • Avoid resizing or minimizing the interview window during identity verification intervals.
  • Pause briefly if Face Authentication reloads mid-interview and allow it to complete.
  • Do not proceed with identity-dependent actions if capture remains incomplete.
  • Note the timing and behavior of failures before escalating the issue.