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If a candidate does not join the interview despite accepting the invitation, this checklist helps you identify likely causes and take the right follow-up actions in Talview.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Candidate facing technical issuesContact the candidate to check if they are experiencing device, browser, or connectivity problems and assist or reschedule if needed.
Incorrect or expired interview linkVerify the interview details and resend a valid interview link to the candidate.
Time zone mismatchConfirm the candidate’s time zone and reschedule the interview if there was a misunderstanding.
Candidate running lateWait 5–10 minutes before marking the interview as a no-show and attempt to contact the candidate.
Internal scheduling or communication errorReconfirm interview details internally and share corrected information with the candidate.

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Additional tips:

  • Try reaching the candidate via email or phone if they do not join on time.
  • Keep notes of communication attempts for recruiter or hiring-team follow-up.
  • Offer a flexible reschedule if the candidate responds but cannot join.