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During Live interviews, interviewers can change cameras or microphones during pre-interview checks. If the selected device does not apply or switching fails, the issue is commonly caused by browser focus loss, permission changes, or system resource conflicts. This article guides interviewers through resolving device switching issues without disrupting the interview.

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🔍Troubleshooting Common Issues

What might be wrong?What to do
Selected device not applying after changeKeep the interview tab in focus and wait a few seconds after selecting the device. Avoid rapid switching.
Browser permissions modified or revokedVerify camera and microphone permissions via the browser lock icon and reload the Live interview.
Device already used by another applicationClose background apps (Teams, Zoom, Meet, recording tools) before or during the interview.
Newly connected device not recognizedRefresh the Live inetrview to allow the browser to detect the new device.
High system load affecting device handoffClose unnecessary applications and tabs to free system resources.
Browser cache or compatibility issuesUse a supported browser and clear cache and cookies before joining the interview.

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Additional Tips:

  • Avoid switching devices while the candidate is speaking unless required.
  • Confirm active device indicators after switching.
  • If device switching fails during the session, pause briefly and reload the Live interview.