🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Camera hardware not connected or recognized | Verify the camera is connected and powered on. Reconnect external webcams or test with a different USB port. |
| Browser camera permission blocked | Allow camera access from the browser permission prompt or via the address bar site settings, then reload the interview room. |
| System camera access restricted | Check operating system privacy settings and ensure camera access is enabled for the browser. |
| Incorrect camera selected | Select the correct camera from the device selector before entering the interview. Disable unused or faulty devices if necessary. |
| Camera in use by another application | Close all video conferencing or recording tools and restart the browser. |
| Outdated browser or operating system | Update the browser and operating system to the latest supported versions. |
| Browser cache or extension conflict | Clear cache and cookies, disable interfering extensions, and relaunch the browser. |
| Firewall or network restrictions | Turn off VPNs and coordinate with IT to allow camera streaming ports and required domains. |