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If the Whiteboard freezes, fails to load, or does not sync during live interviews in Talview, this guide helps interviewers troubleshoot common causes and restore full functionality.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Whiteboard does not loadEnsure you are using the latest Chrome, Firefox, or Edge. Restart the browser and rejoin the session.
Whiteboard syncs slowly or not at allConfirm a stable internet connection.
Use a wired connection if possible.
Changes are not visible to participantsRefresh the page. Clear cache and cookies. Rejoin the session.
Toolbar or controls not responsiveEnable JavaScript in browser settings. Disable ad-blockers or privacy extensions. Try Incognito/Private mode. Switch to a supported browser.
Whiteboard freezes or content disappearsClose unused tabs and apps. Verify device meets minimum system requirements. Restart browser or device. Manually save or screenshot content.

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Additional tips:

  • Test the Whiteboard tools prior to interviews to ensure smooth performance.
  • Encourage candidates to use desktop browsers for best experience.
  • Maintain a stable, high-speed internet connection for both interviewer and candidate.