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During Live interviews, interviewers may encounter performance issues caused by outdated or corrupted browser data. Clearing cache and cookies helps resolve loading delays, device-switching failures, and unexpected session behavior. This article outlines when interviewers should clear browser data and how it improves interview reliability.

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Common scenarios where claering cache helps?

  • Live interview loads slowly or fails to start
  • Device settings do not apply after selection
  • Face Authentication or recording behaves inconsistently
  • Chat, controls, or panels fail to load correctly
  • Issues persist even after refreshing the page

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How to clear cache and cookies?(Quick Steps)

Recommended browsers: Chrome, Edge, Firefox
  1. Open browser settings.
  2. Navigate to Privacy & Security.
  3. Click Clear browsing data.
  4. Select Cookies and cached images/files.
  5. Set the time range to All time.
  6. Clear data and fully restart the browser.
  7. Reopen Talview Interview Rooms and rejoin the session.

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Additional Tips:

  • Clear cache before high-volume interview days or hiring drives.
  • Avoid switching browser profiles or accounts mid-session.
  • Keep the browser updated to the latest stable version.
  • If issues recur after clearing cache, collect logs before escalating to support.