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Interviewers may experience VoIP disruptions like no audio, echo, or choppy calls during Live interviews. This diagnostic article identifies common causes and provides step-by-step fixes from the interviewer side. Follow these checks to restore clear communication quickly.

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🔎 Troubleshooting Common Issues

What Might Be WrongHow to Fix It
Microphone not detected or mutedCheck microphone connection, unmute in system settings, and select correct device in Live interview settings.
Adjust input volume.
Browser permissions blocked for audioClick lock icon in address bar, allow microphone access, then refresh the the Live interview.
Wrong audio device selectedIn Talview settings dropdown, choose correct microphone/speakers.
Verify in OS sound settings .
Echo from speaker feedbackUse headphones, lower speaker volume, position mic away from speakers.
Choppy audio from network issuesSwitch to wired Ethernet, close bandwidth apps, ensure 3+ Mbps upload/download.
Run speed test.
Dropped calls or latencyDisable VPN/extensions, use Incognito mode, restart browser/router.
Check firewall for Talview ports .
Low volume or distorted soundIncrease system volume, test in interview preview, update audio drivers .

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Additional Tips

  • Restart browser/device and rejoin room to clear glitches.
  • Prefer Chrome/Edge latest versions; avoid unsupported browsers.
  • If unresolved, contact Talview support with session ID, browser details, and screenshots.