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Chat enables real-time coordination with candidates during live interviews. If chat messages fail to sync, load, or send, the issue may be related to network conditions, browser compatibility, or system performance on either side. This article helps interviewers diagnose the issue and take appropriate action.

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🔎 Troubleshooting Common Issues

What might be wrongWhat to do
Chat not syncing between interviewer and candidateAsk the candidate to confirm their internet stability. Check your own network connection and switch to a wired network if possible.
Messages fail to send or show errorsRefresh the Live interview application.
Clear browser cache and restart the browser if required.
Chat freezes or loads partiallyClose unnecessary tabs and applications. Ensure your system meets minimum performance requirements.
Messages delayed or out of orderVerify network stability on both ends. Avoid VPNs or restricted corporate networks if possible.
Chat window does not loadUse the latest version of Chrome, Edge, or Firefox. Disable browser extensions that may block scripts or real-time communication.
  • Ask the candidate to refresh or rejoin the interview if chat issues persist.
  • Use audio or video temporarily to coordinate while chat is unavailable.
  • Collect timestamps, browser details, and screenshots if the issue continues.