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Slow loading or session crashes during a Live interview, are commonly caused by network latency, browser conflicts, high system load, or security restrictions. These issues can impact interview continuity and candidate experience. This guide helps interviewers diagnose and resolve the problem quickly.

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🔍Troubleshooting Common Issues

What might be wrong?What to do
Network latency or packet lossUse a stable wired or strong Wi-Fi connection.
Avoid mobile hotspots where possible
High system resource usageClose non-essential applications, tabs, and background services before and during the interview.
Browser compatibility or cache issuesUse a supported browser and clear cache and cookies prior to joining the interview.
VPN, firewall, or corporate security blocksDisable VPNs or ensure firewall rules allow media and signaling traffic.
Conflicts with other conferencing toolsExit Zoom, Teams, Meet, recording tools, or screen capture software before joining.
Frequent page reloads or tab switchingKeep the interview tab active and avoid refreshing unless required.

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Additional Tips:

  • Avoid switching networks or browsers mid-session.
  • If a crash occurs, rejoin immediately using the same interview link.
  • Note the time and behavior of the crash for accurate escalation.