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If the Live interview opens but stays on a blank or white screen, this checklist helps you diagnose browser compatibility, network restrictions, and system-level issues.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Browser incompatibility or outdated versionUpdate your browser or switch to a supported option such as Chrome, Edge, Firefox, or Safari.
Cached data causing loading conflictsClear browser cache and cookies, then reopen the interview room.
Camera or microphone permissions blockedClick the browser lock icon, allow required permissions, and refresh the page.
Extensions blocking scriptsDisable extensions temporarily or open the session in Incognito/Private mode.
Corporate network or VPN restrictionsDisable VPN and switch to an unrestricted or wired network if available.
High system resource usageClose background applications and restart the browser or system if needed.
Firewall or antivirus restrictionsWhitelist the interview URL or allow the session through security controls if permitted.

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Additional tips:

  • Use a dedicated browser profile with minimal extensions.
  • Avoid opening multiple interview rooms simultaneously.
  • Keep your browser and operating system updated.