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After an interview, you may expect to receive a post-interview summary email containing session details, candidate information, and evaluation reminders. If you don’t receive this email, it can delay timely feedback and reduce visibility into the candidate’s next steps. This article helps diagnose why the summary email may not have been received and what actions you can take to resolve it.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Feature not enabled in workflowPost-interview summary emails are a configurable feature.
Confirm with your recruiter or admin that this option has been enabled for your interview.
Incorrect email mappingEnsure the email ID you used to join the interview matches the one configured in the system.
Guest interviewers may need to be explicitly mapped in the workflow.
Email caught in spam/junk filtersCheck your spam or promotions folder.
If found, mark it as safe to receive future emails without disruption.
Delayed email processingSometimes emails are queued if multiple interviews end around the same time.
Wait a few minutes and refresh your inbox.
Notification channel settingsIf your organization has enabled alternate channels (like in-app notifications or dashboards), the summary may appear there instead of email.
System issueIf the problem persists, escalate to Talview Support with interview details so logs can be checked.

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Additional Tips:

  • Confirm with recruiters whether post-interview summary emails are enabled for your workflow.
  • Review your organization’s policy on email vs in-app notifications so you know where to expect updates.
  • If you frequently don’t receive summaries, report the issue so the admin can review the configuration.