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If your Live interview sessions disconnect or lag due to network instability, this checklist helps you identify common causes and stabilize your connection.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Insufficient network bandwidthSwitch to a wired (LAN) connection and close bandwidth-heavy applications. Run a speed test before starting interviews.
Multiple devices sharing the same networkDisconnect non-essential devices and pause downloads or streaming on the network.
VPN or proxy enabledDisable VPN or proxy connections and use a direct, stable network.
Corporate firewall or security restrictionsAsk your IT team to whitelist required domains and WebRTC ports. Use a hotspot as a temporary workaround if needed.
Browser or operating system not updatedUpdate to the latest Chrome, Edge, or Firefox browser and ensure your OS is current.
Antivirus or firewall blocking trafficTemporarily relax strict firewall or antivirus rules during interview sessions.
Network switched mid-interviewAvoid changing networks once the interview has started.
Unexpected disconnectionRejoin the session immediately and restart the system if reconnection fails.

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Additional tips:

  • Test your setup before the first interview of the day.
  • Keep a backup internet connection available.
  • Close unused applications and browser tabs before starting interviews.