🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Interview audio looping through speakers | Use a headset instead of external speakers. If speakers are in use, reduce output volume immediately. |
| Incorrect audio device configured | Verify the correct microphone and speaker are selected in system audio settings and within the interview room. |
| High microphone input level | Lower microphone gain in system settings and position the microphone away from speakers. |
| Echo cancellation turned off | Enable echo cancellation or noise suppression in audio or browser settings, where supported. |
| Multiple active audio devices | Ensure only one device is connected for audio. Ask the candidate to mute or disconnect secondary devices if required. |
- Conduct interviews from a quiet, enclosed space.
- Avoid using external speakers during interviews.
- Do not join the same interview from multiple devices simultaneously.