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During a Live interview, candidates may need to switch audio or video devices, for example, changing from a built-in microphone to a headset or selecting a different camera. If device switching does not work, it is usually due to browser permission restrictions, device conflicts, or system-level limitations. This article helps candidates identify the cause and resolve the issue quickly.

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🔎 Troubleshooting Common Issues

What might be wrong?What to do
New device not detected by the browserConnect the camera or microphone before opening the interview link.
Refresh the interview room to re-detect devices.
Camera or microphone permissions blockedClick the lock icon in the browser address bar and set camera and microphone permissions to Allow, then reload the page.
Device in use by another applicationClose Zoom, Teams, Meet, Discord, or any app using audio/video devices before retrying.
Unsupported or outdated browserUse the latest version of Chrome, Edge, or Firefox. Avoid in-app or embedded browsers.
Device switch option unresponsive mid-interviewKeep the interview tab active and avoid switching tabs while changing devices.
OS-level permission restrictionsCheck system privacy settings and ensure the browser is allowed to access camera and microphone.

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Additional Tips:

  • Keep backup devices (wired headset or alternate webcam) ready.
  • Avoid Bluetooth devices with low battery, as they may disconnect unexpectedly.
  • If switching fails mid-interview, inform the interviewer via chat before refreshing the page.