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Browser cache and cookies store temporary data that can sometimes conflict with the Live interviews, leading to issues such as slow loading, device detection errors, or session instability. Clearing this data helps ensure the interview loads correctly and runs smoothly. This article explains when and how candidates should clear browser cache and cookies to improve interview stability.

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When clearing cache and cookies helps?

  • Interview page does not load fully or gets stuck on a loading screen
  • Camera or microphone is not detected correctly
  • Audio or video freezes intermittently
  • Chat messages fail to send or update
  • Errors appear after rejoining an interview

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How to clear cache and cookies? (Quick Steps)

Use Chrome, Edge, or Firefox for best results.
  1. Open browser settings.
  2. Go to Privacy & Security.
  3. Select Clear browsing data.
  4. Choose Cookies and cached images/files.
  5. Clear data for All time.
  6. Close and reopen the browser.
  7. Rejoin the interview using the same invite link.

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Additional Tips

  • Clear cache at least once before your Live interview.
  • Use a single browser profile when joining the interview.
  • Avoid Incognito mode unless advised by support.
  • Restart your device after clearing cache for best results.