Why is my Live interview not loading?

What might be wrong	How to fix it
Unsupported or outdated browser	Update your browser to the latest version or switch to a supported browser such as Chrome, Edge, Firefox, or Safari.
Corrupted browser cache or cookies	Clear cache and cookies from your browser settings, then reload the interview page.
Required browser permissions blocked	Click the lock icon in the address bar, allow camera and microphone access, and refresh the page.
Browser extensions interfering	Disable extensions temporarily or open the interview in Incognito/Private mode.
VPN or network restrictions	Turn off VPN or proxy services and switch to a personal or home network if possible.
Too many applications running	Close unused apps and browser tabs, then restart the browser or device.
Antivirus or firewall blocking access	Temporarily allow the interview URL through security software if it is safe to do so.

What might be wrong

How to fix it

Unsupported or outdated browser

Update your browser to the latest version or switch to a supported browser such as Chrome, Edge, Firefox, or Safari.

Corrupted browser cache or cookies

Clear cache and cookies from your browser settings, then reload the interview page.

Required browser permissions blocked

Click the lock icon in the address bar, allow camera and microphone access, and refresh the page.

Browser extensions interfering

Disable extensions temporarily or open the interview in Incognito/Private mode.

VPN or network restrictions

Turn off VPN or proxy services and switch to a personal or home network if possible.

Too many applications running

Close unused apps and browser tabs, then restart the browser or device.

Antivirus or firewall blocking access

Temporarily allow the interview URL through security software if it is safe to do so.