🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Unsupported or outdated browser | Update your browser to the latest version or switch to a supported browser such as Chrome, Edge, Firefox, or Safari. |
| Corrupted browser cache or cookies | Clear cache and cookies from your browser settings, then reload the interview page. |
| Required browser permissions blocked | Click the lock icon in the address bar, allow camera and microphone access, and refresh the page. |
| Browser extensions interfering | Disable extensions temporarily or open the interview in Incognito/Private mode. |
| VPN or network restrictions | Turn off VPN or proxy services and switch to a personal or home network if possible. |
| Too many applications running | Close unused apps and browser tabs, then restart the browser or device. |
| Antivirus or firewall blocking access | Temporarily allow the interview URL through security software if it is safe to do so. |