Troubleshooting Common Issues
| What Might Be Wrong? | What You Can Do |
|---|---|
| The candidate may have technical difficulties joining the session. | Ask them to restart their device and try joining again. Confirm they are using the compatible browser. |
| Candidate facing network connectivity problems | Confirm they have a stable internet connection. Suggest switching to another network if possible. |
| The session started before the candidate was ready or logged in | Wait a few minutes for the candidate to join. Communicate via phone or email to confirm their status. |
| Incorrect or expired invite link or session credentials | Verify and resend the correct invite link and credentials. Double-check the candidate’s email address. |
| Scheduled time or time zone confusion | Confirm the session time and time zone with the candidate. Reschedule if needed. |
| Candidate’s device or browser security settings blocking access | Ask them to disable firewall, VPN, or restrictive browser settings temporarily. Ensure permissions for webcam and microphone are granted. |
| Email ID used to send invite is incorrect | Double-check the invite was sent to the correct email ID and resend if needed. |
| Candidate has hardware issues like webcam or microphone malfunction | Suggest they test their hardware or try joining from a different device. |
Checklist before the exam
- Allow a short waiting window for candidates to resolve last-minute issues.
- Follow your organization’s guidelines for no-shows or rescheduling.
- Always use recommended devices, browsers, and a strong internet connection.