Troubleshooting Issues
| Possible Reasons | How to Fix It |
|---|---|
| Using an unsupported or outdated browser | Use a supported, and updated browser such as the latest version of Google Chrome, Edge, or Safari. |
| Browser cache or cookies causing conflicts | Clear your browser cache and cookies via your browser’s privacy settings to fix loading or functionality issues. |
| Browser permissions (camera/mic/screen sharing) blocked or denied | Ensure camera, microphone, and screen sharing permissions are enabled in your browser. Click the lock icon near the URL bar to check and allow permissions. |
| Browser extensions interfering with interview room features | Temporarily disable browser extensions like ad blockers or privacy tools and reload the interview room page. |
| Unstable or restricted network connection | Use a stable, direct internet connection. Avoid VPNs, proxies, or networks with strict firewall settings that may block video/audio or signaling ports. |
| Firewall or antivirus software blocking connections | Configure your firewall or antivirus to allow interview room URLs. Add exceptions if necessary. |
| Testing in a corrupted browser session | Restart your browser/device or try opening the interview room in Incognito/Private mode to rule out session issues. |
Additional Troubleshooting
- Restart your computer and relaunch the interview room.
- Clear your browser’s cache and cookies.
- Test in an incognito/private window to bypass extensions or cached data.
- Close all other applications that might use your camera or microphone.
- Switch to a wired internet connection if you’re on Wi-Fi.
- Ensure no VPN or proxy is running during the interview.
Need More Help?
If you’ve tried all the above steps and still face issues, please contact support with:- Contact Talview Support for personalized assistance and can raise a ticket at https://talview.freshdesk.com/support/tickets/new