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We know how frustrating it can be when the Live interview (Interview Rooms) freezes or crashes during your session. Don’t worry—this guide will help you quickly identify what might be causing the issue and get you back to a smooth, hassle-free interview experience.

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Troubleshooting Common Issues

What causes the issue ?How to Fix It ?
Unstable or slow internetConnect to a stable, high-speed Wi-Fi network.
Outdated or unsupported browserUse the latest version of Google Chrome or Mozilla Firefox for the best experience.
Too many open apps or tabsClose all non-essential apps and tabs. A quick restart before your session can improve performance.
Browser cache or cookies interferingClear your browser cache and cookies, then reload the Interview Room page.
Heavy background software runningPause or exit apps like video editors, streaming services, or development tools.
Browser extensions blocking featuresDisable any unnecessary extensions (e.g., ad blockers or security add-ons) during the interview.
VPN, proxy, or firewall causing interruptionsTurn off VPNs and use a direct, unrestricted network for a smoother experience.

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A Quick Checklist before the exam

Before you begin the session, make sure you have:
  • The latest version of Google Chrome or Mozilla Firefox
  • A stable internet connection (strong Wi-Fi recommended)
  • A device that meets minimum requirements
  • Closed any unnecessary apps and browser tabs
  • Allowed camera, microphone, and screen sharing permissions for the Interview Room
Additional Troubleshooting Steps: If freezing or crashing continues:
  1. Restart your computer to clear temporary glitches.
  2. Try joining from a different device to see if the issue is device-specific.
  3. Switch to a wired internet connection for better reliability.
  4. Reinstall your browser to rule out corrupted settings.
  5. Monitor CPU and memory usage on your device and close any high-resource programs.
  6. Temporarily disable VPNs, firewalls, or antivirus software and test again.
  7. Make sure both your Operating System and browser are fully up to date.