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If your Live interview takes too long to load, freezes, or crashes after joining, the issue is typically caused by network instability, browser or device limitations, or background applications consuming system resources. This article helps you identify the cause and apply quick fixes so you can join and continue your interview smoothly.

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🔍Troubleshooting Common Issues

What might be wrong?What to do
Slow or unstable internet connectionSwitch to a strong Wi-Fi or wired connection. Move closer to the router and pause downloads or streaming.
Unsupported or outdated browserUse the latest version of Chrome, Edge, or Firefox.
Avoid in-app browsers.
Corrupted cache or browser dataClear browser cache and cookies, then reload the interview link.
Device overloaded with background appsClose unnecessary tabs, apps, and background programs before joining.
VPN, proxy, or security software interferenceDisable VPN or proxy services temporarily. Ensure antivirus software is not blocking the interview page.
Camera or microphone conflictsClose Zoom, Teams, Meet, or any app using audio/video devices before joining.
Low device memory or performance limitsRestart your device and rejoin the interview using only essential applications.

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Additional Tips:

  • Join the interview 10–15 minutes early to complete system checks.
  • Keep only one browser tab open for the interview.
  • Avoid switching networks or devices during the session.
  • If the interview crashes, rejoin using the same link and inform the interviewer via chat or email.