Why is the chat not working during my live interview? - Talview Docs

Chat is used during live interviews to coordinate with the interviewer. If chat messages are not sending, loading, or updating correctly, it is usually caused by browser issues, network instability, or device performance problems. This guide helps you fix common chat issues quickly so you can continue your interview smoothly.

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Chat messages not sending or receiving	Check your internet connection and ensure it is stable. Switch to a strong Wi-Fi network or mobile hotspot if needed.
Chat loads partially or freezes	Refresh the interview page. Close unused browser tabs and background applications, then rejoin the interview.
Messages appear delayed or out of order	Ensure your network connection is stable. Avoid switching networks during the interview.
Chat window does not open	Use the latest version of Chrome, Edge, or Firefox. Disable browser extensions and try Incognito/Private mode.
Browser-related issues	Clear browser cache and cookies, restart the browser, and rejoin the interview.

Additional Tips

Avoid using VPNs or proxies during the interview.
Restart your device before rejoining if the issue continues.
Inform the interviewer via audio/video if chat is temporarily unavailable.

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