Common Issues and Fixes
| What might be wrong | What to do? |
|---|---|
| CodeJam icon/button not visible | Refresh the page. Clear cache or try incognito mode. |
| Code won’t run | Confirm Code execution is enabled, and choose a supported programming language, Check internet stability. |
| Collaboration lags/sync issues | Switch to a stable/wired connection. Close bandwidth-heavy apps, Refresh CodeJam to resync. |
| Can’t switch back to video | Use “Exit CodeJam” button or Refresh the page. |
| Video/audio freezes while coding | Close unused apps/tabs and ensure device meets system requirements. |
Additional Troubleshooting Tips
- Browser Compatibility: For best results, use desktop/laptop with updated Chrome, Firefox, or Edge. Mobile devices may have limited functionality.
- Stable Internet: A reliable high-speed connection ensures smooth code execution and collaboration.
- Permissions Matter: Interviewers activate CodeJam and control candidate permissions. Communicate if you can’t edit or execute code.
- Refresh First: Many interface glitches or sync errors can be resolved by refreshing the page.
- Device Readiness: Restart your system before the session to clear temporary glitches.
Best Practices to Prevent Issues
- Join the session 5–10 minutes early to test CodeJam functionality.
- Close background apps that use heavy bandwidth (e.g., streaming, downloads).
- Use a wired internet connection when possible.
- Test your mic, webcam, and system performance in advance.