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If the Whiteboard fails to load, freeze, or not sync properly during your session in Talview, this guide helps you troubleshoot common issues and restore functionality quickly.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Whiteboard does not loadUse the latest version of Chrome, Firefox, or Edge. Restart the browser and rejoin the interview.
Whiteboard syncs slowly or not at allEnsure a stable internet connection. Close background apps consuming bandwidth. Run a speed test. Switch to a wired connection if possible.
Changes are not visible to othersRefresh the page. Clear browser cache and cookies. Rejoin the interview session.
Toolbar or controls not responsiveEnable JavaScript in browser settings. Disable ad-blockers or privacy extensions. Try Incognito/Private mode. Switch to a supported browser.
Whiteboard freezes or content disappearsClose unused tabs and applications. Ensure your device meets minimum system requirements. Restart the browser or device. Save or screenshot important content manually.

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Additional tips:

  • Whiteboard works best on a desktop browser; mobile support may be limited.
  • Ensure your internet connection is stable and fast for smooth syncing.
  • Rejoin the session promptly if any freezes occur to avoid losing progress.