Candidate Interview Link Not Working or Expired- Troubleshooting Guide

Troubleshooting Issues

Possible Reasons	How to Fix It
Interview link has expired	Check the scheduled date/time of your interview. Contact your recruiter to request a renewed link.
Incorrect or wrong link received	Verify that the link you received matches the latest invitation. Ask your recruiter to resend the correct link if needed.
Account locked or login failure	If you’re locked out after multiple failed login attempts, wait a few minutes before retrying.
Use “Forgot Password” to reset credentials if necessary.
Unsupported or outdated browser/device	Use an updated browser (Chrome or Edge recommended). Try joining from another device (laptop preferred).
Network restrictions such as VPN/firewall	Disable VPNs or proxies. Update firewall/antivirus settings to allow the interview platform.
Platform downtime or technical issues	Check with your recruiter or Talview support if the issue persists for multiple candidates, or if there is scheduled maintenance.

Checklist Before the Interview

Make sure you:

Have the correct and latest interview link from your recruiter.

Join within the scheduled date and time.

Use an updated and supported browser.

Ensure a stable internet connection (avoid VPNs or proxies).

Allow the interview platform through your firewall/antivirus.

Test on an alternative browser or device if required.

Additional Troubleshooting