Troubleshooting Issues
| Possible Reasons | How to Fix It |
|---|---|
| Interview link has expired | Check the scheduled date/time of your interview. Contact your recruiter to request a renewed link. |
| Incorrect or wrong link received | Verify that the link you received matches the latest invitation. Ask your recruiter to resend the correct link if needed. |
| Account locked or login failure | If you’re locked out after multiple failed login attempts, wait a few minutes before retrying. |
| Use “Forgot Password” to reset credentials if necessary. | |
| Unsupported or outdated browser/device | Use an updated browser (Chrome or Edge recommended). Try joining from another device (laptop preferred). |
| Network restrictions such as VPN/firewall | Disable VPNs or proxies. Update firewall/antivirus settings to allow the interview platform. |
| Platform downtime or technical issues | Check with your recruiter or Talview support if the issue persists for multiple candidates, or if there is scheduled maintenance. |
Checklist Before the Interview
Make sure you:- Have the correct and latest interview link from your recruiter.
- Join within the scheduled date and time.
- Use an updated and supported browser.
- Ensure a stable internet connection (avoid VPNs or proxies).
- Allow the interview platform through your firewall/antivirus.
- Test on an alternative browser or device if required.