Resolving Audio, Video, and Screen Sharing Issues: Troubleshooting Guide for Evaluators

Talview Interview Rooms provide a secure platform for seamless remote interviewing. However, audio, video, or screen sharing issues may occur due to browser, device, or network settings. This guide helps evaluators quickly diagnose and resolve such issues.

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Troubleshooting Common Issues

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Additional Troubleshooting

1. Restart your browser or computer and rejoin the interview.
2. Close all other apps that may use your camera, mic, or bandwidth.
3. Try joining from an Incognito/Private window to bypass extensions.
4. Switch to another supported browser or device if issues continue.
5. Check and apply any pending system or browser updates.

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Checklist Before the Interview

Make sure that:

• Microphone and camera are connected, unmuted, and selected correctly.
• Browser permissions for audio/video/screen sharing are allowed.
• You’re using the latest browser.
• Your internet connection is stable.
• Other apps using the camera/mic are closed.
• You tested your setup 10 minutes before the interview.

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Need More Help?

If issues persist:

• Contact Talview Support for personalized assistance and can raise a ticket at https://talview.freshdesk.com/support/tickets/new

Our team will help you resolve the issue.