Troubleshooting Common Issues
| What might be wrong? | What to do ? |
|---|---|
| Microphone not detected or muted | Check your microphone is connected, unmuted, and selected in system settings and Talview. Adjust volume levels. |
| Browser permissions blocked | Click the lock icon near the URL bar and allow access to microphone, camera, and screen sharing. |
| Camera already in use | Close other applications (Zoom, Teams, Skype) using your webcam before joining Talview. |
| Wrong device selected | In Talview settings, select the correct microphone/camera from the dropdown. |
| Poor lighting or position | Ensure good lighting and proper webcam placement for clear video. |
| Outdated or unsupported browser | Use the latest version of Chrome or Edge. |
| Cache/cookie conflicts | Clear your browser cache and cookies, or try Incognito/Private mode. |
| Screen share not starting | When prompted, grant permission and choose the correct window/screen. Make sure your OS/browser allows screen sharing. |
| Low internet bandwidth | Move closer to Wi-Fi, or switch to a wired Ethernet connection for stable video/audio and screen sharing. |
| Security/firewall restrictions | Ensure firewall/antivirus isn’t blocking Talview. Add interview URLs to the allow list if needed. |
Additional Troubleshooting
- Restart your browser or computer and rejoin the interview.
- Close all other apps that may use your camera, mic, or bandwidth.
- Try joining from an Incognito/Private window to bypass extensions.
- Switch to another supported browser or device if issues continue.
- Check and apply any pending system or browser updates.
Checklist Before the Interview
Make sure that:- Microphone and camera are connected, unmuted, and selected correctly.
- Browser permissions for audio/video/screen sharing are allowed.
- You’re using the latest browser.
- Your internet connection is stable.
- Other apps using the camera/mic are closed.
- You tested your setup 10 minutes before the interview.
Need More Help?
If issues persist:- Contact Talview Support for personalized assistance and can raise a ticket at https://talview.freshdesk.com/support/tickets/new