If your Live interviews disconnects or becomes unstable due to network issues, this checklist covers the most common causes and helps you restore connectivity quickly.Documentation Index
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🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Internet connection is slow or unstable | Restart your modem or router and reconnect. Use a wired (LAN) connection if available and run a speed test before rejoining. |
| Too many devices using the same network | Disconnect other devices from Wi-Fi and pause downloads, streaming, or cloud backups. |
| VPN or proxy is enabled | Turn off any VPN or proxy services and connect using a direct home network or mobile hotspot. |
| Office or campus network restrictions | Switch to a personal network or mobile hotspot if video or audio traffic is blocked. |
| Browser or device is outdated | Update your browser (Chrome or Edge recommended) and operating system. Try joining from another device if the issue persists. |
| Background apps consuming bandwidth | Close unnecessary apps, browser tabs, and resource-heavy software. |
| Network changed during the interview | Stay on one stable network and avoid switching between Wi-Fi and mobile data. |
| Sudden disconnection occurred | Rejoin the interview immediately. Restart your device if reconnection does not happen automatically. |