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If your Live interviews disconnects or becomes unstable due to network issues, this checklist covers the most common causes and helps you restore connectivity quickly.

🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Internet connection is slow or unstableRestart your modem or router and reconnect. Use a wired (LAN) connection if available and run a speed test before rejoining.
Too many devices using the same networkDisconnect other devices from Wi-Fi and pause downloads, streaming, or cloud backups.
VPN or proxy is enabledTurn off any VPN or proxy services and connect using a direct home network or mobile hotspot.
Office or campus network restrictionsSwitch to a personal network or mobile hotspot if video or audio traffic is blocked.
Browser or device is outdatedUpdate your browser (Chrome or Edge recommended) and operating system. Try joining from another device if the issue persists.
Background apps consuming bandwidthClose unnecessary apps, browser tabs, and resource-heavy software.
Network changed during the interviewStay on one stable network and avoid switching between Wi-Fi and mobile data.
Sudden disconnection occurredRejoin the interview immediately. Restart your device if reconnection does not happen automatically.

Additional tips:

  • Test your internet connection at least 10 minutes before the interview.
  • Keep a mobile hotspot ready as a backup.
  • Sit closer to your router to improve Wi-Fi signal strength.