If you face browser compatibility issues while joining an interview or assessment on Talview, this checklist helps you identify common causes and apply quick fixes to resolve them.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Browser is outdated or unsupported | Update to the latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox. On macOS, use the latest Safari version for interviews only. |
| Operating system version is incompatible | Upgrade to Windows 10 or later, or one of the latest three macOS versions. |
| Camera, microphone, or screen permissions are blocked | Allow access in browser settings and reload the page. Close other apps using the camera or mic. |
| Browser extensions interfering | Disable ad blockers, VPNs, privacy tools, or screen-recording extensions, then restart the browser. |
| Secure browser does not launch | Reinstall the secure browser and add it to antivirus or firewall exceptions. Run as Administrator on Windows. |
| Unsupported device warning | Switch to a desktop or laptop with a supported browser. Use the mobile app only if instructed. |