Why can’t I hear the interviewer during my live interview?

What might be wrong	How to fix it
Incorrect speaker or headset selected	Open your system sound settings and select the correct output device. If using Bluetooth, confirm the headset is connected and active.
Volume muted or too low	Increase system volume and check headset controls. Ensure the speaker is not muted at the device level.
Browser audio permission blocked	Click the browser lock icon and allow audio access, then reload the interview room.
Interview tab muted	Right-click the browser tab and ensure it is not muted.
Another application using audio	Close apps like Zoom, Teams, or Meet that may be controlling audio output.
Network blocking audio	Switch to a different network or mobile hotspot. Disable VPNs if allowed.
Faulty speaker or headset	Test audio on another website or app. Try using a different headset or device.

What might be wrong

How to fix it

Incorrect speaker or headset selected

Open your system sound settings and select the correct output device. If using Bluetooth, confirm the headset is connected and active.

Volume muted or too low

Increase system volume and check headset controls. Ensure the speaker is not muted at the device level.

Browser audio permission blocked

Click the browser lock icon and allow audio access, then reload the interview room.

Interview tab muted

Right-click the browser tab and ensure it is not muted.

Another application using audio

Close apps like Zoom, Teams, or Meet that may be controlling audio output.

Network blocking audio

Switch to a different network or mobile hotspot. Disable VPNs if allowed.

Faulty speaker or headset

Test audio on another website or app. Try using a different headset or device.