Common Troubleshooting Steps
| What Might Be Wrong | What You Can Do |
|---|---|
| Loss of internet connection mid-session | Reconnect to a stable network and refresh the page. Avoid using mobile hotspots. |
| Switched tabs or minimized the browser | Don’t open new tabs, switch apps, or minimize the test window during your session. |
| System crashed, restarted, or froze | Restart your device and rejoin the session using the original test link. |
| Camera/mic was disabled or blocked | Make sure camera and microphone permissions are always enabled during the test. |
| Page got refreshed or test window closed | Accidental reloads or closing the browser tab can interrupt the test. |
Additional Troubleshooting Steps
- Close all other apps or tabs to avoid system conflicts.
- Reopen your original test link to attempt rejoining.
- Clear your browser cache if errors persist.
- Run the system check to ensure everything works well.
Checklist before the Live Interview
- The latest version of Chrome, Edge, or Safari is being used.
- Camera, microphone, and screen-sharing permissions are granted.
- Internet connection is stable (preferably wired).
- Unnecessary extensions or VPNs are disabled.
- Interview date, time, and time zone are confirmed.
- Joined at least 5–10 minutes early to test the setup.
Need More Help?
- If you’ve tried all the above steps and still experience any issue, contact Talview support for further assistance.
- Or you can raise a support ticket.