Skip to main content
If you see a message that the evaluator didn’t join your scheduled session, it means the interviewer or proctor has not accessed the platform. This may cause delays in starting your interview or assessment. Here’s what you can do.

​
Troubleshooting Common Issues

What Might Be Wrong?What You Can Do
The evaluator may be facing technical difficulties joining the session.Wait a few minutes and stay logged in. The evaluator may rejoin after restarting their device.
Evaluator has network connectivity problemsAllow some time for them to resolve it. Stay on the platform so you don’t miss when they join.
The session started before the evaluator was ready or logged inStay connected and check for updates from the recruiter.
Incorrect or expired invite link or session credentialsContact your recruiter or Talview coordinator to confirm the correct session details.
Scheduled time or time zone confusionDouble-check the scheduled session time and your time zone. Reach out to your recruiter if unclear.
Evaluator’s device or browser security settings blocking accessThe evaluator may be fixing this; wait for their confirmation.
Evaluator joined a different sessionStay logged in while the issue is clarified by your recruiter.
Evaluator has hardware issues like webcam or microphone malfunctionWait while they troubleshoot, and keep communication open with the recruiter.

​
Things to Keep in Mind

  • Arrive on time and stay patient while the evaluator joins.
  • Follow instructions from your recruiter or Talview coordinator.
  • Maintain readiness with a working device, browser, and stable internet connection.

​
Additional Troubleshooting Steps

  • Confirm your invite link and session details are correct.
  • Keep your system ready and meet all technical requirements.
  • Stay connected to the platform for updates.
  • Reach out to your recruiter if the evaluator doesn’t join after waiting.
  • If the session cannot continue, your recruiter will help reschedule.