Evaluator Didn’t Join the Session : What to do ?

Troubleshooting Common Issues

What Might Be Wrong?	What You Can Do
The evaluator may be facing technical difficulties joining the session.	Wait a few minutes and stay logged in. The evaluator may rejoin after restarting their device.
Evaluator has network connectivity problems	Allow some time for them to resolve it. Stay on the platform so you don’t miss when they join.
The session started before the evaluator was ready or logged in	Stay connected and check for updates from the recruiter.
Incorrect or expired invite link or session credentials	Contact your recruiter or Talview coordinator to confirm the correct session details.
Scheduled time or time zone confusion	Double-check the scheduled session time and your time zone. Reach out to your recruiter if unclear.
Evaluator’s device or browser security settings blocking access	The evaluator may be fixing this; wait for their confirmation.
Evaluator joined a different session	Stay logged in while the issue is clarified by your recruiter.
Evaluator has hardware issues like webcam or microphone malfunction	Wait while they troubleshoot, and keep communication open with the recruiter.

Things to Keep in Mind

Arrive on time and stay patient while the evaluator joins.

Follow instructions from your recruiter or Talview coordinator.

Maintain readiness with a working device, browser, and stable internet connection.

Additional Troubleshooting Steps