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Live Interview invite link may fail to open or show as expired due to link validity limits, account mismatches, browser issues, or network restrictions. This checklist helps you quickly identify the cause and take the right steps to access your interview without delay.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Interview link has expiredContact your recruiter and request a new interview link or to reschedule the interview.
Link opened from the wrong email accountLog out of all email accounts and sign in using the same email address that received the interview invite.
Then open the link again.
Link already used or session timed outRefresh the page once and retry. If the link still fails, request a fresh invite from the recruiter.
Unsupported or outdated browserUse the latest version of Chrome, Edge, or Firefox.
Avoid opening the link from in-app browsers (Gmail, Outlook, WhatsApp).
Browser cache or cookie conflictClear browser cache and cookies, then reopen the link.
Alternatively, open the link in an Incognito or Private window.
Network, VPN, or firewall restrictionsTurn off VPNs or proxies if allowed.
Switch to a home Wi-Fi network or mobile hotspot and retry.
Security software blocking the linkTemporarily disable strict antivirus or browser security extensions, then reopen the link.

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Additional tips:

  • Always open the interview link directly from the original email instead of copying it across devices or apps.
  • Avoid bookmarking the interview link, as it may expire or become invalid.
  • Do not share your interview link with others, as this can invalidate the session.
  • If the link opens but does not load fully, refresh once and wait a few seconds before retrying.
  • Keep your recruiter’s contact details handy in case you need immediate assistance.