How to warn a candidate for an incident flagged

When the system flags a violation during a session and you need to formally warn the candidate, Talview’s AI proctoring agent, Alvy, drafts the warning for you in the chat pane. In this article, you will warn a candidate from a flagged event card by reviewing Alvy’s suggested message, editing it if needed, and sending it.

Before You Begin

Make sure you have:

• Joined a Live Proctored session from Bookings.
• Opened Candidate Chat from the right strip of the monitoring dashboard.

Step-by-Step Guide

1. Find the flagged event card

• When Alvy flags a violation, a flagged event appears in the chat pane. The global chat shows flagged events for all candidates, and a candidate’s 1:1 chat shows only their own.
• The event shows the candidate’s external ID, when the event happened, the event title, and how many times it occurred.

2. Click Warn

• On the flagged event card, click Warn.
• Alvy generates a suggested warning message and shows it in the chat pane.

3. Review the suggested warning The Alvy AI card shows:

• The candidate’s name, external ID, and the event title at the top
• The suggested warning message, tagged to the candidate, describing the violation and what the candidate needs to do to correct it
• Send and Edit buttons
• The note Only visible to you, which means the message hasn’t been sent to the candidate yet

4. Edit the message, if needed

• To change the message before sending it, click Edit and make your changes.

5. Send the warning

• Click Send. The message is sent to the candidate on your behalf.
• Once the warning is sent, the Alvy AI card no longer shows Send or Edit, and no further actions are available on the flagged event card.

6. Dismiss the suggestion, if you decide not to warn

• If you decide not to send the warning, dismiss the suggested message.