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When the system flags a violation during a session, you may want to ask the candidate to correct it in your own words rather than send a formal warning. Talview lets you reply to the candidate directly from the flagged event in the chat pane. In this article, you will use Ask to write and send a custom message prompting the candidate to take corrective action.

Before You Begin

Make sure you have:
  • Joined a Live Proctored session from Bookings.
  • Opened Candidate Chat from the right strip of the monitoring dashboard.

Step-by-Step Guide

1. Find the flagged event card
  • When a violation is flagged, a flagged event appears in the chat pane. The global chat shows flagged events for all candidates, and a candidate’s 1:1 chat shows only their own.
  • The event shows the candidate’s external ID, when the event happened, the event title, and how many times it occurred.
2. Click Ask
  • On the flagged event card, click Ask.
  • A reply composer opens in the chat input area. It’s already tagged to the candidate and linked to the flagged event.
3. Write your message
  • Type your message in the reply composer, telling the candidate what you’ve noticed and what they need to do to correct it.
4. Send the message
  • Send the message. It’s sent to the candidate on your behalf.
5. Follow the conversation
  • Your message and the candidate’s reply appear as separate entries in the chat.
  • Each one shows the event it relates to, including the candidate’s ID, the event title, the number of times it was detected, and a thumbnail, so you can tell which flagged event the conversation is about.
6. Close the composer, if you decide not to send
  • If you change your mind, close the reply composer without sending.
  • The flagged event card returns to its default state, with Ask and Warn available again.
Additional Tips
  • Use Ask when you want the candidate to fix something in your own words, such as moving an object out of view. If the violation needs a formal warning, use Warn instead.
  • Be specific about what the candidate needs to do, so they can correct it quickly and get back to their exam.