Before You Begin
- Make sure you are reviewing a session in the video player, either live or after the exam has ended.
- Make sure you have access to the session playback with required proctor credentials.
Step-by-Step Guide
- Click the Onboarding Checks icon on the left panel.
- At the top of the pane, you’ll see a timeline showing when the candidate started their exam and when their onboarding was completed.
- Under ID Verification, you’ll see the photo ID the candidate submitted along with the results of two comparisons:
- ID Type Match: Shows the ID Front and ID Back images the candidate submitted. The status, Matched or Not Matched, tells you whether the document matches the expected ID format.
- Face Match: Shows the face extracted from the submitted photo ID alongside the candidate’s Base Image. The status, Matched or Not Matched, tells you whether the two faces match.
- Under Environment 360, you’ll see the room scan the candidate submitted, which you can scroll through image by image.

