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Interviewer invitations can be sent only to client interviewers whose email domains are whitelisted by the organization. If an interviewer does not receive an invite or cannot be added, the issue is typically caused by domain restrictions, incorrect email configuration, or email delivery controls. Use this checklist to identify the cause and resolve the issue quickly.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Interviewer email domain not whitelistedVerify whether the interviewer’s email domain is approved by your organization.
Ask your admin or support team to whitelist the domain before resending the invite.
External or personal email address usedUse an official client email address from a whitelisted domain. Personal email providers (for example, Gmail, Yahoo) may not be supported.
Incorrect interviewer email enteredRecheck the interviewer’s email address for spelling errors. Correct it and resend the invitation.
Invitation blocked by corporate email securityAsk the interviewer to check Spam, Junk, or Quarantine folders.
Request IT to allow or whitelist the platform email domain.
Mailbox storage or delivery failureEnsure the interviewer’s mailbox is active and not full.
Ask IT to confirm no bounce or delivery rejection occurred.
Invitation sent but not received due to platform issueResend the invitation or generate a new invite.
If the issue persists, contact support with delivery details.

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Additional tips:

  • Confirm domain whitelisting before adding new interviewers to avoid invite failures.
  • Use only organization-approved email addresses when inviting interviewers.
  • Avoid forwarding interviewer invites across email accounts, as access may be restricted.
  • Capture bounce messages or delivery errors before escalating the issue.
  • Coordinate with your admin or IT team when onboarding interviewers from new domains.