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Entering an incorrect email address or phone number during exam booking may prevent you from receiving important updates like payment confirmations or exam details. If your verification code isn’t received or working, recheck your email ID for any spelling mistakes before retrying. This guide explains how to identify the issue, perform quick checks, and correct your contact details safely.

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Common Troubleshooting Steps

What might be wrong?What to Do?
Incorrect Email EnteredLog in to your Talview account and check your registered email address. If the email ID was sent from parent exam organization, reach out to them to correct the email address
Incorrect Phone Number EnteredEnsure the correct phone number is updated in your Talview profile. Wrong numbers can block SMS alerts and OTPs. You can ask them to contact Talview support to correct phone number
Both Email and Phone IncorrectContact Talview Support and provide your Candidate ID, Transaction Reference Number, and correct contact details for backend update.
Emails Not Received Despite Correct DetailsCheck your Spam/Junk folders for confirmation messages. Add Talview’s domain to your safe sender list.
Tried to Rebook to Fix DetailsAvoid canceling and rebooking; this can cause duplicate payments. Always use the edit or support route for corrections.

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Additional Tips

  • Double-check all personal details (especially phone number and email) before submitting any exam registration form.
  • Maintain documentation such as payment receipts, transaction IDs, and acknowledgment pages.
  • Avoid multiple account creation unless instructed by official support; duplicate accounts can cause verification issues.
  • Act quickly if you realize an error and reach out to Talview Support with your registered name, exam name, and payment reference for immediate correction.