When completing a payment on Talview, you may need a One-Time Password (OTP) sent to your registered mobile or email. Sometimes, the OTP may not work, show as invalid, or expire, preventing successful payment.
This guide helps you identify the cause and complete your transaction smoothly,
Common Troubleshooting Steps
| What Might Be Wrong | What to Do |
|---|
| Expired OTP | Request a new OTP by clicking “Resend OTP.” Enter it within 5-10 minutes (check SMS for specific validity time) |
| Incorrect OTP | Carefully enter the digits as received; avoid copy-paste errors |
| Bank authentication failure | Confirm card details and contact your bank if OTP is not generated |
| Payment Gateway Delay | Wait a few minutes and then retry the transaction |
| Multiple failed attempts | Wait 15-30 minutes before retrying. Your bank may temporarily block the card for security. Contact your bank if blocked |
Additional Tips
- Stable Internet Connection: Always ensure a strong and reliable connection before initiating payment
- Use Updated Browsers: Use the latest versions of Chrome , Edge , or Safari for secure payment processing
- Stay Reachable: Keep your registered email and phone accessible to receive OTPs promptly
- Disable Interfering Tools: Turn off VPNs, ad blockers, or privacy tools that may block payment flows
Tip: Always save your transaction reference number. If the OTP fails, you can quickly track the transaction with Talview support or your bank.
