What Happens When You Close the Payment Tab?
The outcome depends on when the payment tab was closed. The payment may or may not have been completed, depending on how far the transaction progressed.- If you close the tab before completing the payment: The transaction likely did not process, so the exam slot may remain reserved but unpaid. You will need to restart the payment process or use retry options. You can reach out to Talview Support to generate a payment link for you.
- If you close the tab after completing the payment: The payment gateway may have processed the payment successfully, but Talview might not have received the confirmation yet. This can cause a delay in booking confirmation on Talview’s side.
What To Do If You Accidentally Close the Payment Tab or Window
- Wait for a few minutes: The transaction may still be processing despite the premature closure.
- Check your registered email for payment confirmation or failure notifications.
- Review your bank or card statement for any debit corresponding to the transaction.
- Do not immediately retry payment until you verify whether the transaction succeeded or failed.
- Collect transaction details like payment IDs and screenshots if available, for a proof if needed.
Common Troubleshooting Steps
| What Might Be Wrong | What to Do |
|---|---|
| Payment debited but confirmation not displayed | Wait for 10–15 minutes. Check email for payment confirmation. |
| Payment failed and window closed prematurely | Review bank/card statement for charges. Retry payment only if no deduction observed. |
| Multiple attempts caused confusion or duplicate payments | Verify transactions before retrying; contact Talview support for duplicate dispute resolution. |
Additional Tips
- Keep the payment tab/window open until receiving clear payment success or failure confirmation.
- Confirm stable internet connection before initiating payment.
- Use supported browsers like Chrome or Edge with their latest versions.
- Avoid multiple payment attempts simultaneously on different devices/tabs.