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If your internet connection drops while booking an exam or making a payment, it can interrupt the process and create uncertainty about whether your slot is booked or your payment was successful. This guide explains common causes, diagnostic steps, and recommendations to safely resolve such issues.

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Common Troubleshooting Steps

IssueWhat to Do
Payment Status UnclearCheck your bank statement, payment app, or card transaction history to confirm if the payment was processed.
No Confirmation EmailA successful payment should trigger a confirmation email with invoice and transaction ID. If missing, the payment may not have gone through.
Repeated Payment AttemptsAvoid retrying payment multiple times without verifying status to prevent duplicate charges.
Portal Session TimeoutRefresh or reopen the booking portal, log in with your registered email ID, and check your slot status.
Browser Cache/Session IssuesClear browser cache and cookies, or try a different browser/device to resolve stale session problems.
Uncertain Booking or PaymentContact Talview Support promptly with any transaction ID, email, or payment details for verification.

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Additional Tips

Always use a stable internet connection during booking and payment. Keep a record of transaction attempts and monitor your email for confirmation. Wait a few minutes after reconnection before retrying booking or payment.