Lost Connection During Booking/Payment - Troubleshooting Guide

If your internet connection drops while booking an exam or making a payment, it can interrupt the process and create uncertainty about whether your slot is booked or your payment was successful. This guide explains common causes, diagnostic steps, and recommendations to safely resolve such issues.

Common Troubleshooting Steps

Issue	What to Do
Payment Status Unclear	Check your bank statement, payment app, or card transaction history to confirm if the payment was processed.
No Confirmation Email	A successful payment should trigger a confirmation email with invoice and transaction ID. If missing, the payment may not have gone through.
Repeated Payment Attempts	Avoid retrying payment multiple times without verifying status to prevent duplicate charges.
Portal Session Timeout	Refresh or reopen the booking portal, log in with your registered email ID, and check your slot status.
Browser Cache/Session Issues	Clear browser cache and cookies, or try a different browser/device to resolve stale session problems.
Uncertain Booking or Payment	Contact Talview Support promptly with any transaction ID, email, or payment details for verification.

Additional Tips

Always use a stable internet connection during booking and payment. Keep a record of transaction attempts and monitor your email for confirmation. Wait a few minutes after reconnection before retrying booking or payment.

How to Update Talview Exam Slot Payment Method After Booking OTP Not Working During Talview Payment – Troubleshooting Guide

⌘I

Getting Started

Screening

Assessments

Ivy AI Interview

Interviews

Scheduling & Payments

System Diagnostics

Lost Connection During Booking/Payment - Troubleshooting Guide

Common Troubleshooting Steps

Additional Tips

​Common Troubleshooting Steps

​Additional Tips

Common Troubleshooting Steps

Additional Tips