If your internet connection drops while booking an exam or making a payment, it can interrupt the process and create uncertainty about whether your slot is booked or your payment was successful. This guide explains common causes, diagnostic steps, and recommendations to safely resolve such issues.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
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Common Troubleshooting Steps
| Issue | What to Do |
|---|---|
| Payment Status Unclear | Check your bank statement, payment app, or card transaction history to confirm if the payment was processed. |
| No Confirmation Email | A successful payment should trigger a confirmation email with invoice and transaction ID. If missing, the payment may not have gone through. |
| Repeated Payment Attempts | Avoid retrying payment multiple times without verifying status to prevent duplicate charges. |
| Portal Session Timeout | Refresh or reopen the booking portal, log in with your registered email ID, and check your slot status. |
| Browser Cache/Session Issues | Clear browser cache and cookies, or try a different browser/device to resolve stale session problems. |
| Uncertain Booking or Payment | Contact Talview Support promptly with any transaction ID, email, or payment details for verification. |