This guide helps you understand why an invoice or receipt might not appear in Payment success page or in mail after a payment or booking on Talview, provides step-by-step solutions, and explains when to contact support for assistance.
Common Troubleshooting Steps
| What might be wrong? | What to do? |
|---|
| Email delivery delay | Wait a few minutes as automated invoices can take time to be delivered. |
| Email landed in Spam/Junk folder | Check spam, junk, or promotional folders. Mark Talview as a safe sender. |
| Incorrect/misspelled email address | Verify the registered email during booking/payment and correct any typos. |
| Notification blocked by system/email filters | Add Talview’s support email domain to your safe sender/whitelist. |
| Multiple windows or session conflicts | Complete your booking/payment in a single browser tab on one device to prevent session conflicts that may delay invoice generation. |
| Invoice generation in progress | Some invoices generate only after final payment confirmation. Wait and refresh. |
Additional Tips
- Use the same email linked to your Talview registration and payment.
- Keep your email app updated and check your spam filter settings regularly.
- Try accessing the page on another browser/device if email isn’t received.
- Check if your organization’s IT/email admin has blocked automated messages.
Tip: Always capture a screenshot of your payment confirmation. It helps in faster resolution if support is needed.
