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When creating or managing discount vouchers in the Talview Console, you may occasionally encounter errors or issues that prevent successful voucher generation or saving. This guide outlines the most common causes, diagnostic checks, and recommended solutions to help you resolve voucher creation errors efficiently.

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Common Troubleshooting Steps

What might be wrong?What to do?
Missing Mandatory FieldsOne or more required fields (e.g., Type, Discount, SKU, or Voucher Code) are left blank.
Invalid Voucher Code FormatThe entered voucher code requires a minimum of 5 character and a maximum of 25 character limit
Duplicate Voucher CodeThe same standalone code has already been created or exists in the system.
Incorrect Quantity InputFor bulk voucher creation, the “Quantity” field may contain invalid or non-numeric entries.
Expired or Invalid Expiration DateThe expiration date is set in the past or in an incorrect format.
Session Timeout or Network ErrorUnstable internet or long idle sessions may cause data submission to fail.
Unlinked SKU or ProductVoucher creation fails if an SKU (exam/product) is not selected.
Vouchers cannot be edited or deleted once created. To make changes, generate a new voucher with the correct details.

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Best Practices to Avoid Voucher Creation Errors

  • Always double-check the SKU selection before finalizing.
  • Keep voucher codes simple and unique.
  • Create smaller batches (if using bulk codes) to avoid system timeouts.
  • Regularly download and review the Issued Voucher list for tracking.