Common Troubleshooting Steps
| What might be wrong? | What to Do? |
|---|---|
| Booking Close to Exam Time | Cancellation eligibility depends on the exam provider’s policy. Most providers allow cancellations only a few hours before the scheduled exam. Requests made beyond this window may not be accepted. |
| Cancel Option Not Available | This could be a configuration where cancellations are disabled by the ****exam provider. In such cases, the option will not appear in your confirmation email or booking page. |
| Cannot Find Cancel Option | To cancel your exam slot, use the Cancel option available in your confirmation email or directly on the booking page right after scheduling. |
| Cancellation Not Processing | Refresh the page and try again. Ensure your session is active and that you are using a supported browser. Long inactivity can cause buttons to become unresponsive. |
| No Confirmation Email | After a successful cancellation, you’ll receive an automated email confirming the action. |
| Refund Not Reflected | Refund timelines (typically 10–14 business days) depend on the payment provider’s policy such as and your bank’s processing time. |
Additional Tips
- Always complete the cancellation in one continuous session without long pauses.
- Use the latest version of a supported browser for smooth performance.
- Automated notifications will keep you informed about cancellation and refund status.
- Contact Talview support if you encounter technical issues or delayed refunds