Common Troubleshooting Steps
| What might be wrong ? | What to do ? |
|---|---|
| Payment failed or was declined | Reach out to Talview Support to retry payment for same booking or start a fresh booking |
| Payment is pending | Wait upto 24 hours to wait for the payment status. If not updated, reach out or start a fresh booking |
| Want to switch payment method | Use the “Retry Payment” or “Update Payment Method” option or via the payment link sent by email, before you begin your payment. Enter new payment details securely and submit. |
| Closed payment window accidentally | Check email for a payment link sent by Talview. Else, you can attempt to book again. |
| Cannot find payment update options | Contact Talview support with booking details so they can either retry booking or send a new payment link. |
| Unsure if payment succeeded | Verify your bank statement or email for receipts. Wait upto 24 hours for system synchronization if payment was recent. If the transaction or payment is successful, payment has already been debited and cannot be altered |
Additional Tips
- Retry Payment / Update Method:
- Look for “Retry Payment” option.
- If unavailable, check your email for a payment retry link.
- Enter New Payment Details:
- Enter your new card details or choose an alternative payment method in Talview’s secure payment gateway.
- Confirm and submit the payment to complete the transaction.
- Confirm Payment Completion:
- Wait for the email confirmation.
- Ensure your booking status reflects successful payment.
- Escalate to Support if Needed:
- If retry options are missing or payment fails repeatedly, contact Talview support with all relevant details.