Common Troubleshooting Steps
| What Might Be Wrong | What to Do |
|---|---|
| Payment gateway is still verifying or settling the transaction | Wait for the payment gateway to complete verification and update the status. This can take up to 24 hours |
| Temporary communication delay between Talview and the payment processor | Talview will send a confirmation email with your receipt once the payment is successfully processed. If the payment fails, Talview will notify you via email |
| Payment undergoing additional bank/fraud/security checks | Check your bank statement to confirm whether the amount is debited or placed on hold |
| Network or synchronization lag during high transaction volumes | Avoid multiple payment attempts; wait for the first one to resolve |
| Email or notification delay | Check your registered email for confirmation or follow-up from Talview |
Additional Tips
- Ensure a stable internet connection and use a supported browser to avoid transaction interruptions.
- Do not close the payment tab until confirmation appears.
Checklist Before & After Payment
| Stage | Best Practice | Why It Helps |
|---|---|---|
| Before Payment | Ensure stable internet and updated browser | Prevents interruptions during processing |
| During Payment | Complete OTP/security steps without delays | Ensures quicker transaction approval |
| After Payment | Talview will notify via email | Confirms reconciliation between bank and Talview |