If you applied a voucher or coupon code during your exam payment but the discount isn’t showing in your total fee, it may be due to code validity, currency mismatch, or workflow errors in Pay and Book or Book and Pay processes.
This guide helps you identify the cause and fix the issue before completing payment.
Common Troubleshooting Steps
| What might be wrong? | What to Do |
|---|
| Invalid or Mistyped Code | Double-check that the coupon code matches exactly. Codes are case-sensitive. |
| Expired or Usage-Limited Coupon | Verify that the coupon is still valid and has not reached its usage limit (either per user or overall). |
| Entered in Wrong Field | Make sure the code is applied in the discount/voucher field before moving to payment. |
| System Synchronization Delay | Refresh or revisit the payment page after applying the code; the discount may appear after a short delay. |
| Partial or Interrupted Payment | If your earlier payment attempt was interrupted, retry with a fresh session before reapplying the coupon. |
| Exam or Schedule Restriction | Check if the coupon applies only to specific exams, sessions, or time frames. Refer to the coupon’s terms and conditions. |
Additional Tips
- Enter the code exactly as provided, with no spaces or extra characters.
- Confirm eligibility and coupon validity period before use.
- If the discount does not appear, do not proceed with payment — contact your exam coordinator.
- Keep a screenshot or record of the coupon code and the page where you applied it.
- Always refresh your payment page before reapplying the voucher.
Tip: Discounts apply only after the coupon passes system validation. If it doesn’t show in your total amount, stop and recheck before paying.
