If you applied a voucher or coupon code during your exam payment but the discount isn’t showing in your total fee, it may be due to code validity, currency mismatch, or workflow errors in Pay and Book or Book and Pay processes.
This guide helps you identify the cause and fix the issue before completing payment.
Common Troubleshooting Steps
Additional Tips
- Enter the code exactly as provided, with no spaces or extra characters.
- Confirm eligibility and coupon validity period before use.
- If the discount does not appear, do not proceed with payment — contact your exam coordinator.
- Keep a screenshot or record of the coupon code and the page where you applied it.
- Always refresh your payment page before reapplying the voucher.
Tip: Discounts apply only after the coupon passes system validation. If it doesn’t show in your total amount, stop and recheck before paying.
