This guide helps candidates who accidentally booked the wrong exam date on Talview. It explains how to confirm your payment status, check reschedule eligibility, and update your exam booking to the correct date.
Troubleshooting common issues
| Scenario / Symptom | Action Required / Next Steps |
|---|
| Cannot see the reschedule option | You can reschedule if your exam body permits it. Some exam bodies may charge a rescheduling fee—check your exam policy before proceeding. |
| Payment completed for wrong date | Contact Talview support with your transaction ID and confirmation email to update the exam date. |
Additional Troubleshooting Tips
- Verify Booking Details – Double-check for exam date, time, and payment status.
- Determine Payment Status – Check whether the payment succeeded. If it failed, book the correct date immediately.
Tip: Always save your transaction ID and confirmation email. These help Talview support verify your booking quickly and process date changes faster.
